Questions we're asked a lot
1. Is my payment information secure?
Yes, your payment information is 100% secure. We use Stripe, a trusted and industry-leading payment platform, to process all transactions. Stripe employs advanced encryption and security measures to protect your data. We never store sensitive payment details, so you can shop with confidence.
2. What payment methods do you accept?
We accept major credit cards, debit cards, and digital payment options like PayPal and Apple Pay. Choose the method that works best for you at checkout.
3. When will my order arrive?
Delivery times depend on your location and the shipping method you choose. Most orders arrive within 5–7 business days. Once your order ships, we’ll send you a tracking number so you can follow its journey.
4. What if my package is lost or damaged during delivery?
We’ve got you covered. If your package is lost or arrives damaged, contact us immediately. We’ll work with you to resolve the issue by replacing the item or issuing a refund.
5. Can I return an item if I change my mind?
Yes, we offer hassle-free returns within 30 days of delivery. If you’re not completely satisfied, just contact us, and we’ll guide you through the simple return process. Please note that items must be unused and in their original packaging.
6. How do I know my order has been placed successfully?
After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam folder or contact us to confirm your order.
7. What happens if I receive the wrong item or my order is incomplete?
We’re here to help. If something is wrong with your order, let us know right away. We’ll fix the issue by sending the correct item or resolving it to your satisfaction.
8. What should I do if I have a problem with my order?
Our support team is just a click away. Contact us anytime at [email/contact info], and we’ll resolve any issues promptly. Your satisfaction is our top priority.
9. Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your details for faster checkout, and access exclusive perks.
10. What do you do with my personal information?
We take your privacy seriously. As a fun fact, I actually used to work in cybersecurity and have been disappointed in the lack of privacy from so many websites and online stores. Your information is only used to process your order and improve your shopping experience. We never share or sell your data. For more details, see our Privacy Policy.